Front Desk Associate
Front Desk Associate
Part Time •
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Free uniforms
- Paid time off
- Profit sharing
- Training & development
Front Desk Associate – Rehab Specialists
Where Compassion Meets Excellence
At Rehab Specialists, we believe every patient interaction is an opportunity to make someone’s day better. Our culture is built on kindness, professionalism, teamwork, and a genuine commitment to helping people heal. We’re looking for a Front Desk Associate who reflects those values — someone smart, friendly, adaptable, and energized by being part of a high‑performing clinical team.
This role is the heartbeat of our clinic. If you love connecting with people, staying organized, and contributing to a positive environment, you’ll thrive here.
30 hrs/ wk position with potential for more hours.
30 hrs/ wk position with potential for more hours.
What You’ll Do
Create an Exceptional Patient Experience
- Welcome every patient with warmth, professionalism, and genuine care — in person and over the phone.
- Answer questions, guide patients through their visit, and help reduce anxiety with clear, calm communication.
- Maintain an inviting reception area and offer beverages to support patient comfort.
- Support therapists to ensure patients are seen on time and feel valued throughout their visit.
Keep the Clinic Running Smoothly
- Schedule appointments efficiently to optimize provider time and treatment room flow.
- Monitor the daily schedule, communicate delays, and keep patients informed.
- Clean and disinfect equipment and treatment areas after each session.
- Maintain bathroom cleanliness and manage laundry as needed.
- Assist therapists with patients who require additional support.
Support Operations & Administration
- Record and collect patient charges and credit card transactions when needed.
- Maintain clinical supply inventory; place and track supply orders.
- Follow all front desk policies and procedures and communicate needed updates.
- Read and respond to all company emails the same day.
Represent Our Values
- Protect patient confidentiality at all times.
- Promote clinic specialties with confidence and professionalism.
- Wear the approved uniform and ID badge to reflect our brand and standards.
- Contribute to a positive, collaborative team environment every day.
What You Bring
- High school diploma required; associate degree preferred.
- Strong computer skills and comfort with multitasking.
- Excellent communication and customer service abilities.
- Organized, detail‑oriented, and able to manage time well.
- Friendly, adaptable, and able to stay composed in a fast‑paced setting.
- Ability to lift up to 50 lbs occasionally.
Skills That Make You Shine
- Multitasking
- Flexibility
- Customer Service
- Time Management
- Organization
- Attention to Detail
- Scheduling
- Word Processing
- Professionalism
- Quality Focus
- Strong Phone Etiquette
Compensation: $15.00 - $20.00 per hour
About Us
Rehab Specialists opened in 2013 right here in Portage, Michigan. John and Andy, the owners, have dedicated their careers to helping people get back to normal naturally- that is without pain medications, surgery or injections. Rehab Specialists is a private PT owned clinic that specializes in one-on-one Physical Therapy, Occupational Therapy and Speech Therapy. They believe in a manual, hands on approach to therapy while providing in depth education into the problems that their patients are experiencing. All of the therapists go through extensive training in Orthopedic Manual Therapy as well as McKenzie method training.